Terms & Conditions

Welcome to DRX. These Terms & Conditions govern your use of the DRX website and services. By accessing or using our website, placing an order, or purchasing products from DRX, you agree to comply with and be bound by these Terms & Conditions. 1. About DRX DRX is a premium clothing brand in Bangladesh offering apparel, fashion accessories, and related products through its online platform. 2. Acceptance of Terms By using our website, you confirm that: You are at least 18 years old or have permission from a parent or legal guardian. You have provided accurate and complete information during registration or checkout. You agree to comply with all applicable laws and regulations. If you do not agree with these Terms & Conditions, please do not use our website or services. 3. Product Information DRX strives to ensure that all product descriptions, images, colors, pricing, and specifications displayed on the website are accurate. However: Actual product colors may vary slightly due to screen settings and photography. Minor variations in measurements may occur. Product availability is subject to stock status. DRX reserves the right to modify product information without prior notice. 4. Pricing and Payments All prices are displayed in Bangladeshi Taka (BDT). Prices may change without prior notice. Full payment may be required before order processing for selected payment methods. DRX reserves the right to cancel any order resulting from pricing errors or technical issues. Accepted payment methods may include: Cash on Delivery (COD) Mobile Financial Services Debit Cards Credit Cards Online Payment Gateways 5. Order Confirmation After placing an order: You will receive an order confirmation via email, SMS, or phone. Confirmation does not guarantee acceptance of the order. DRX reserves the right to cancel or refuse any order at its sole discretion. Reasons for cancellation may include: Product unavailability Suspicious or fraudulent activity Incorrect pricing or product information Failure to verify customer details 6. Shipping and Delivery Delivery times are estimates and may vary depending on location and courier operations. DRX is not responsible for delays caused by natural disasters, strikes, political events, transportation issues, or circumstances beyond our control. Customers are responsible for providing accurate shipping information. Additional delivery charges may apply depending on location. 7. Exchange and Return Policy Customers may request an exchange or return subject to DRX's Return & Exchange Policy. Products may not be eligible for return or exchange if: The product has been used, washed, damaged, or altered. Original tags, packaging, or accessories are missing. The return request exceeds the allowed return period. DRX reserves the right to inspect returned products before approving any exchange or refund. 8. Intellectual Property All content on the DRX website, including but not limited to: Logos Brand names Product images Designs Graphics Text Website layout is the exclusive property of DRX and is protected by applicable intellectual property laws. No content may be copied, reproduced, distributed, or used without prior written permission from DRX. 9. User Conduct You agree not to: Use the website for unlawful purposes. Submit false or misleading information. Attempt unauthorized access to the website or its systems. Interfere with website functionality or security. Upload malicious software, viruses, or harmful content. Violation of these terms may result in suspension or termination of access. 10. Promotional Campaigns and Discounts DRX may offer promotional discounts, coupon codes, flash sales, or special offers. DRX reserves the right to: Modify or cancel promotions at any time. Refuse promotional benefits in cases of misuse, abuse, or technical errors. Set eligibility requirements for promotional campaigns. Unless otherwise stated, promotional offers cannot be combined. 11. Limitation of Liability To the fullest extent permitted by law, DRX shall not be liable for: Indirect or consequential damages Loss of profits Business interruption Data loss Delays in delivery caused by third parties Our maximum liability shall not exceed the amount paid for the purchased product. 12. Privacy Your use of our website is also governed by our Privacy Policy. By using DRX services, you consent to the collection and use of information as described in the Privacy Policy. 13. Third-Party Services DRX may use third-party service providers for: Payment processing Shipping and delivery Website hosting Analytics and marketing DRX is not responsible for the policies or actions of third-party providers. 14. Account Suspension or Termination DRX reserves the right to suspend, restrict, or terminate user accounts without prior notice if: These Terms & Conditions are violated. Fraudulent activity is suspected. User actions threaten website security or operations. 15. Governing Law These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising from the use of the website shall be subject to the jurisdiction of the courts of Bangladesh. 16. Changes to Terms & Conditions DRX reserves the right to update or modify these Terms & Conditions at any time. Changes become effective immediately upon publication on the website. Continued use of the website after changes are posted constitutes acceptance of the updated Terms & Conditions. 17. Contact Information For any questions regarding these Terms & Conditions, please contact: DRX Website: https://drx.com.bd Email: support@drx.com.bd Customer Support: +880 9638-475554 By accessing, browsing, or purchasing from DRX, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.